Touchstone hot fix 12.2.7

This hot fix enables users to configure Touchstone with a set token-based OKTA SSO credentials to authenticate with AnalyzeRe PRIME and, to customize timeout during authentication.

This configuration is optional. If users prefer not to use token-based OKTA SSO credentials to authenticate, the user can use Touchstone's standard authentication process.

This hot fix also offers a new configurable option for timeout during authenticating. The default timeout is set to 30 seconds.

For a list of all hot fixes and service packs, refer to Hot Fixes and Service Packs.

For a list of known issues, refer to Known Issues.

Download and Installation Instructions

  1. Before you proceed:
    • Verify that Touchstone 2024 (12.0) and the 12.2.1 service pack were properly installed and working.
    • Verify there are no active HPC jobs running.
    • Important: Preserve a copy of the XMLRepo.xml located in Program Files\AIR\HPC folder on any HPC Compute Node machine.
  2. Download and unzip the attached hot fix file.
  3. Run Setup.exe in the Components folder on each Analysis Server (HPC compute nodes); the InstallShield Wizard will guide you through each installation.
  4. Reboot all updated compute node servers.

  5. Continue with configuration instructions click here.

If you have questions or need assistance, please contact your Verisk representative.