Known Issue 373

Loss analyses will fail when they have been submitted using loss analysis templates that were created in versions prior to Touchstone 2021 and saved as the default template.

Issue ID	373
Summary	Loss analyses will fail when they have been submitted using loss analysis templates that were created in versions prior to Touchstone 2021 and saved as the default template.
Description	The issue is related to submitting loss analyses from loss templates created or imported from versions prior to Touchstone 2021. The prior saved loss analysis template versions do not include all the required 2023 options. Clients should use loss templates that were created or imported from Touchstone 2021 or more recent versions for use in the loss analysis so all the appropriate advanced job options are available to the loss analysis.
Resolved in	Touchstone 2024 (12.0)
Date posted	7/28/2023
Software versions affected	11.2, 11.0
Feature set	Detailed Loss
Models
Potential for loss numbers impact	No
Workaround	As a workaround, clients should use loss templates that were created in the Touchstone 2023 release only.