Known issues for 9.x

A summary of known issues for Verisk's Touchstone software offering specific to release 9.x.

Note: Touchstone 2025 is 13.0. Touchstone 2024 is 12.0. Touchstone 2023 is 11.0. Touchstone 2022 is 10.0. Touchstone 2021 is 9.0.

Click individual IDs below for more details.

ID Date posted Version(s) affected Resolved Summary
399 5/7/2024 11.5, 11.2, 11.0, 10.0, 9.0 Touchstone 2024 (12.0) When imported perils are coded for PWX and PWH in one location term, they will be transposed upon export to include the additional peril PWA.
398 5/7/2024 11.5, 11.2, 11.0, 10.0, 9.0 Touchstone 2024 (12.0) Touchstone geocoding does not support LocationPrecision code=19 if the Premium geocoder is used.
374 7/28/2023 10.0, 9.1, 9.0 Touchstone 2023 (11.0) Location facultative reinsurance does not apply when disaggregation is triggered.
368 6/15/2023 12.0, 11.5, 11.2, 11.0, 10.0, 9.1, 9.0 Future Touchstone release Losses for the four Extreme Disaster Scenario events in the Verisk Inland Flood Model for Japan are overstated.
365 6/15/2023 12.2.3, 11.2, 11.0, 10.0, 9.1, 9.0 Touchstone 2023 (11.5) When users run grid ring analyses in the Geospatial module and the global bounding box is defined to include a negative latitude and a positive longitude, an error message that all exposures were ruled out appears.
354 5/1/2023 10.0, 9.1, 9.0 Touchstone 2023 (11.0) The PerilSetCode in LOSS_ByContractSummary is different from that in LOSS_ByLayer table. This could indicate that different peril sets were used for the analyses performed using these tables. Note that this applies only to analyses run with the Next Generation Models (NGM) engine.
353 2/15/2023 10.0, 9.1, 9.0 Touchstone 2023 (11.0) When a geospatial Grid Ring analysis is run, the geocode match level code filters are not removing the “None” locations from the results when they should be removed.
352 2/15/2023 10.0, 9.1, 9.0 Touchstone 2023 (11.0) Custom Demand Surge option selected in the Analysis template does not reflect correctly in the Analysis Options pane.
351 2/15/2023 10.0, 9.1, 9.0 Touchstone 2023 (11.0) Incorrect API response option is used for custom demand surge setting.
350 11/22/2022 12.0, 11.5, 11.2, 10.0, 9.1, 9.0 Touchstone 2024 Building (Coverage A) losses for a location may be misstated in the Japan, Caribbean and Australia earthquake models when that location has different values in the Construction Building and Construction Other Structures fields and the Stories field is unknown.
346 8/26/2022 9.1, 9.0 Will not be revised In Touchstone, the 10K World AP (xxxx) - Standard - US Severe Thunderstorm CAT only and the 10k World AP (xxxx) - Warm SST Conditioned Hurricane - US Severe Thunderstorm CAT only event sets display an incorrect number of events for the U.S. and Canada Severe Thunderstorm Model in Event Set Details. This has no effect on losses.
343 7/11/2022 10.0, 9.1, 9.0 Touchstone 2023 (11.0) Gross losses are incorrect when layers are coded only for individual sub-perils.
342 6/27/2022 9.0, 9.1 Touchstone 2022 Loss Modification factors do not apply on expected lines when using rules that include locationID or locationUDF.
341 6/27/2022 9.0, 9.1 Touchstone 2022 Loss Modification factors do not apply on expected lines when using a template that has rules defined by event parameters and location characteristics separately.
340 6/15/22 10.0, 9.1, 9.0 Touchstone 2023 (11.0) The Verisk Inland Flood Model for Great Britain can return incorrect losses when that model is run at the same time with the Verisk Extratropical Cyclone Model for Europe for specific occupancy codes and secondary risk characteristic combinations as noted in the detail.
3/22/2022 9.1, 9.0 Touchstone 2022 Demand surge is miscalculated for some events in the Verisk Hurricane Model for the United States when using the "50 K U.S. AP (2020) - Warm SST Conditioned Hurricane" or the "50 K U.S. AP (2020) - WSST Conditioned Hurricane - Severe Thunderstorm CAT only" event sets. This known issue does not impact any 10 K or 100 K catalogs for this U.S. hurricane model.
336 1/19/2022 10.0, 9.1, 9.0 For reinsurance treaties coded for Severe Thunderstorm exported from Touchstone 8.0 as a .rpx into 9.0 and then modified in the Touchstone user interface, subperils are not accounted for during loss analysis.
335 11/18/2021 10.0, 9.0, 9.1 Touchstone 2022 Fire following losses for two historical events (1923 Kanto and 1995 Kobe) and government scenario events are understated in the Verisk Earthquake Model for Japan.
334 11/3/2021 10.0, 9.0, 9.1 Touchstone 2022 Losses for certain historical events in the Verisk Earthquake Model for the United States may be misstated.
333 10/4/2021 9.0 Hot fix 9.0.5 CLF/CLA loss output for Touchstone and Touchstone Re may be overstated for several postal and subarea geographies in Japan, Indonesia, Philippines, Peru, Macedonia and the Netherlands.
332 10/4/2021 9.1, 9.0 Touchstone 2023 (11.0) CLA API calls with the "CAR/EAR" LOB are failing.
331 9/23/2021 10.0, 9.1, 9.0 Touchstone 2023 (11.0) Some clients are seeing loss analysis failures with a specific  error message.
330 8/31/2021 9.0 U.S. Hurricane precipitation flood losses may be incorrectly returned as zero when the exposure contains duplicate locations for row-wise coding of sub-peril terms and the analysis is run with multiple sub-perils.
329 8/31/2021 10.0, 9.1, 9.0 Layer gross losses are incorrect when using the revised min-max methodology.
328 8/31/2021 11.0 10.0, 9.1, 9.0 Touchstone 2023 (11.5) Custom catalogs created for the Verisk Wildfire Model for the United States cause analysis failures.
327 8/31/2021 9.0 Saving by coverage causes errors on the results user interface.
326 8/3/2021 9.0 Japan geocoding is timing out during import.
325 7/9/2021 9.0 There is an issue running U.S. Severe Thunderstorm (ST) for those clients where U.S. severe thunderstorm is the only severe thunderstorm model licensed.
324 7/9/2021 9.0 Hot Fix 9.0.1, Service Pack 9.1 Changes to the Touchstone user interface layout do not exist when the user logs out of the application.
323 7/9/2021 11.2,11.0, 10.0, 9.1, 9.0 User-supplied postal data are not being retained if provided data has SubArea2 information for New Zealand data.
322 7/9/2021 11.2,11.0, 10.0, 9.1, 9.0 CLF numbers are being generated incorrectly for Indonesia postal codes.
321 6/15/2021 11.2,11.0, 10.0, 9.1, 9.0 Event description information is not loaded properly in the Event Loss Summary table for Terrorism loss analysis results run against custom event sets.
320 6/15/2021 11.2,11.0, 10.0, 9.1, 9.0 When running the Verisk Earthquake Model for Japan the Epicenter Area field is missing a subarea entry in the Event Description for a small number of events.
319 6/15/2021 11.2,11.0, 10.0, 9.1, 9.0 Geospatial accumulation by zone does not work properly when the damage ratio for the zone is not 100% for zones created in previous Touchstone versions.
309 10/2/2020 11.2, 11.0, 10.0, 9.1, 9.0 Southern extent of Verisk Bushfire Model for Australia ends at 43S latitude excluding portions of Tasmania.
306 8/5/2020 11.2, 11.0, 9.1, 9.0 Touchstone 2021 When exporting to Unicede, Insured Values are mistakenly doubled for earthquake exposure coded as PAL.
304 7/10/2020 11.2, 11.0, 10.0, 9.1, 9.0 Project Export: Export is failing when the CLF base file name exceeds the range of 260 characters.
303 7/10/2020 11.2, 11.0, 10.0, 9.1, 9.0 Comparative Analysis and CSV/DB exports are disabled for loss results that are attached to an 8.0 environment.
302 7/10/2020 11.2, 11.0, 10.0, 9.1, 9.0 In some cases when users execute Touchstone on a remote machine, the text associated with checkboxes in a drop-down list is not readable or appears trimmed.
301 7/10/2020 11.2, 11.0, 10.0, 9.1, 9.0 In the Verisk Earthquake Model for Caribbean, most Touchstone event descriptions show an incorrect value in the 'MArea' and 'EArea' fields.
300 7/10/2020 11.2, 11.0, 10.0, 9.1, 9.0 Assigning a value of -1 to the Floor of Interest secondary modifier will produce loss when the Foundation Type is not a basement in the Verisk Inland Flood Model for the United States and the Storm Surge and Precipitation Flood sub-perils of the Verisk Hurricane Model for the United States.
299 7/10/2020 11.2, 11.0, 10.0, 9.1, 9.0 Certain flood secondary risk characteristics will affect losses for Builder's Risk exposure in the Verisk Inland Flood Model for the United States and the Storm Surge and Precipitation Flood sub-perils of the Verisk Hurricane Model for the United States. when they should not.
298 7/10/2020 11.2, 11.0, 10.0, 9.1, 9.0 Project Completion and Project Phase fields are ignored for Builder's Risk exposure when running precipitation flood only in the Verisk Hurricane Model for the United States.
297 7/10/2020 11.2, 11.0, 10.0, 9.1, 9.0 Inaccurate Coverage C losses occur when modeling marine cargo exposure where the construction codes for building and other structures are not the same in the Verisk Typhoon Model for Japan.
296 7/10/2020 11.2, 11.0, 10.0, 9.1, 9.0 Under certain circumstances, loss output may be incorrect because certain Foundation Types instead of Foundation Connections are being utilized for loss calculations for Industrial Facilities (400 series) in the Verisk Earthquake Model for New Zealand.
286 8/16/2019 9.1, 9.0 Touchstone 2020 Commercial coverage D losses in the UK from the Europe ETC model do not get generated when damage is very high.
256 8/1/2018 11.2, 11.0, 10.0, 9.1, 9.0 Damage for certain construction codes for the Verisk Inland Flood Model for Southeast Europe is not increasing in an expected way for exposures that have a height of nine stories or more.
249 8/1/2018 11.2, 11.0, 10.0, 9.1, 9.0 When using contract level geospatial analysis on a filtered exposure view show the full view results rather than those of the individual contract.
244 8/1/2018 11.2, 11.0, 10.0, 9.1, 9.0 Offshore CLF export fails for individual treaties and some specific financial perspectives.
241 8/1/2018 11.2, 11.0, 10.0, 9.1, 9.0 Losses generated by the Verisk Inland Flood Model for Great Britain for unsupported foundation types are not intuitive.
239 8/1/2018 11.2, 11.0, 10.0, 9.1, 9.0 On importing Workers' Compensation exposure with blank shift percentages, incorrect default values are being applied.
233 4/30/2018 10.0, 9.1, 9.0 The definition of square footage for occupancy 303 in the Verisk Earthquake Model for the United States has changed to refer to the area of an entire building to be consistent with Verisk Hurricane Model for the United States. The previous definition in the Verisk Earthquake Model for the United States was the area of single unit only.
147 8/8/2016 11.2, 11.0, 10.0, 9.1, 9.0 For those clients running a Hazard analysis, it is important to note that if you want to run the analysis on more than one core, you must set the minimum and maximum number of cores to the same number.
140 6/15/2016 11.2, 11.0, 10.0, 9.1, 9.0 Export loss to CSV will fail when the analysis has been run with the MAOL option selected and the export also has the MAOL option selected.
138 6/15/2016 11.2, 11.0, 10.0, 9.1, 9.0 Puerto Rico UNICEDE Values Incorrect Due to Interpretation of Municipality Codes as CRESTA codes
121 2/23/2016 9.1, 9.0 Touchstone 5.0 resolved all countries, except Hong Kong. This issue remains open for Hong Kong. For certain countries (including Austria, Belgium, Denmark, France, Germany, Hong Kong, Luxembourg, Netherlands, Norway, South Korea, Sweden, and Switzerland) when CRESTA data is provided along with geocodes, the location is geocoded as CRESTA, and the geocodes are ignored.