Known issues for Touchstone Re - Home List

A summary of known issues for Verisk's Touchstone Re software offering spanning many releases.

Note: Touchstone Re 2025 is 13.0. Touchstone Re 2024 is 12.0. Touchstone Re 2023 is 11.0. Touchstone Re 2022 is 10.0. Touchstone Re 2021 is 9.0.

Click individual IDs below for more details.

To view the known issues spreadsheet in full (all columns) here.

ID Date posted Version(s) affected Resolved Summary
157 7/18/25 13.0 Upgrade may fail due to Mexico Earthquake exposure adjustment factor updates.
156 7/10/25 13.0 Portfolio analysis with Multi-Year may produce incomplete results.
155 6/13/2025 13.0 When upgrading custom Touchstone Re business units to v13.0, CLA loss sets for models 60 (NW Pacific Basinwide Typhoon), 72 (Mexico Earthquake), and 92 (Great Britain Inland Flood) the loss sets are not being upgraded to reflect the geography and/or line of business updates being made to those models in v13.0.
154 6/13/25 13.0 The default company Verisk 2024 Industry Exposure (Touchstone Re 13.0/2025) has incorrect data for South Korea wind, United Kingdom flood, and U.S. earthquake workers comp.
153 10/2/24 12.0 Touchstone(Re) 12.2.1 Hot Fix U.S. wildfire CLAs created in Touchstone 11.x will result in an analysis failure during a v12 loss analysis run against the latest World All Perils event set.
152 9/3/24 12.0 Touchstone(Re) 12.2.1 Hot Fix The 2024 UNICEDE/2 take-up rate files posted on the Client Portal in conjunction with the v12.0.0 release had the Belgium commercial and industrial assumptions inadvertently switched between wind and earthquake perils.
151 9/3/24 12.0, 11.5, 11.0, 10.0, 9.0 Touchstone(Re) 2025 (v13.0) Australia bush fire event descriptions in Touchstone Re and in the AirEvents database are incorrectly being displayed with units showing square miles instead of square kilometers.
150 8/20/24 12.0 Touchstone Re hot fix 12.2.1 The Global Industry Exposure Indexes Using the Verisk Global Capital Stock Index June 2024 publication has been updated to include an index factor for Canada. The industry exposure database update in v12.0 included an updated Canada industry exposure that brought it current to year end 2022 and Canada ILFs were updated to reflect this level of industry exposure. An index factor that can be used to develop industry loss estimates reflecting industry exposures current to year end 2023 has been added since the initial publication of that document.
149 7/29/24 12.0 Touchstone(Re) 12.2.1 Hot Fix The 2024 UNICEDE/2 Take-up Rate Import files posted on the Client Portal in conjunction with the v12.0.0 release contained some files that did not reflect the correct application of industry exposure change factors. The pre-installed company, "Verisk 2023 Industry Exposure (Touchstone Re12.0/2024)" was also affected by this issue.
148 6/14/2024 13.0, 12.0 After upgrading from 11.x to 12.0, you must create a Results Database or upgrade one from 11.x using the Data Source Manager.
147 6/14/2024 12.0 Touchstone(Re) 12.2.1 Hot Fix The Copy Company API does not copying historical and World Scenario CLF files associated with the company.
146 6/14/2024 12.0 Touchstone(Re) 12.2.1 Hot Fix The Create and Update Company UDC API functionality is not working in v12.
145 6/14/2024 12.0 Touchstone(Re) 12.2.1 Hot Fix Convert EP to ULF and Convert Event Distribution to ULF options in the Tools menu are not working for the new Canada Inland Flood model.
144 6/14/2024 12.0 Touchstone(Re) 12.2.1 Hot Fix The US MPCI Settings may list two sets of SRA Sharing Ratios for model version 6.0.0.
143 6/14/2024 11.5, 11.0, 10.0, 9.0 8.0 Touchstone Re 12.0 EP Adjustments are ignored for treaties in dynamic portfolios if there are no Participations specified in the Portfolio Details pane.
142 10/23/2023 11.5, 11.0, 10.0, 9.0 Touchstone Re 12.0 Analysis of Verisk North Atlantic Basinwide Hurricane Model and Verisk Tropical Cyclone Model for Canada CLAs in Touchstone Re assigns some events to the incorrect day.
141 10/11/2023 11.0 Touchstone Re 11.5 Italy inland flood ILFs included in the 11.0 release are understated. The main impact is to the Residential Contents line of business.
140 10/4/2023 11.0 Hot fix 11.2.2 The auto-delivery of the CAT bond companies feature will not work in environments that have been updated from v10 to v11.
139 8/30/2023 11.0 Touchstone Re 11.5 Analyses using U.S. Severe Thunderstorm CLFs from Touchstone 8.0 or 9.0 in Touchstone Re 11.0 produce understated losses, and portfolio analyses may have unrepresentative correlations for U.S. Severe Thunderstorm.
138 6/13/2023 11.5, 11.0, 10.0, 9.0 Touchstone Re 12.0 The Convert EP to ULF tool always uses the AIR Default currency rate table to generate the ULF, regardless of the user’s selection.
137 6/13/2023 11.0 Touchstone Re 11.5 The default premium rates in the Crop-Combined and Livestock-Combined lines of business (LOBs) for year 2022 are not representative.
136 2/3/2023 10.0 Hot Fix 10.0.7 U.S. Severe thunderstorm losses may be incorrectly included with layers not covered for this peril when another layer in the same program does include coverage for severe thunderstorm.
135 2/3/2023 10.0 Hot Fix 10.0.7 Filter criteria saved for a dynamic portfolio are not displayed when opening the portfolio.
134 2/3/2023 10.0 Hot Fix 10.0.7 UDC portfolio filtering options may disappear from the portfolio screen.
133 2/3/2023 10.0 Hot Fix 10.0.7 Risk Statistics options and columns may disappear from the loss dashboard user interface.
132 2/3/2023 10.0 Hot Fix 10.0.7 Importing CEDE exposure data into Touchstone Re is not functioning for environments upgraded from v9.0 to v10.0.
131 2/3/2023 10.0 Touchstone Re 11.0 When updating catbond investment amounts in the Portfolio screen, deleting a non-zero investment amount is not properly updating the associated Net Participation percentage for that catbond in the portfolio.
130 10/26/2022 13.0, 12.0, 11.5, 11.0, 10.0 If a subarea DLF is exported from an analysis that uses any area CLF/DLF/ULFs, the losses from those area level loss files will be doubled in the resulting DLF.
129 10/26/2022 10.0 Touchstone Re 11.0 The Copy Exposure Year feature will copy Exposure Adjustment Factors from the previous year if the year to be copied does not have any EAF defined.
128 10/12/2022 10.0, 9.0 Touchstone Re 11.0 The Export Aggregate IED to Database feature uses internal area codes rather than the expected Area/CRESTA codes familiar to users.
127 9/20/2022 10.0 Touchstone Re 11.0 Under-recovered inuring loss when inuring program has a source program that has no loss for a given event.
126 9/8/2022 10.0 Touchstone Re 11.0, Default currency rate set in v11.0 has an 11 decimal place difference between VES and VEF Venezuela losses with v10 default currency rate table are overstated when viewed in non-Venezuela currency.
125 7/11/2022 10.0, 9.0 Hot Fix 10.0.1 Amount Pro Rata Reinstatement Premium is set to $0 for the event that triggers the last reinstatement.
124 6/15/2022 10.0 Version 10 database upgrade may abort with error, "AIRCompanyLoss database did not upgrader properly, install will abort."
123 3/8/2022 9.0 The Verisk MPCI Model for India generates loss only for one crop, Wheat, when exposures are entered in the 2020 exposure year for Rabi.
122 3/8/2022 11.5, 11.0, 10.0, 9.0 Subject programs with Source program(s), perils de-selected in some layers but not others, still produce loss for the de-selected layers.
121 10/24/2022 9.0 Touchstone Re 10.0 When Touchstone Re Activity SID is greater than 99999, zone analyses, will fail.
120 11/18/2021 10.0, 9.0 Touchstone Re 11.0 Fire following losses for two historical events (1923 Kanto and 1995 Kobe) and government scenario events are understated in the Japan Earthquake model.
119 9/27/2021 9.0 Touchstone Re 9.1 CLAs for Treaty Loss may not produce loss in Touchstone Re for sufficiently high Touchstone Activity SID values.
118 8/2/2021 9.0 Touchstone Re 9.0.4, Service Pack 9.1 Severe Thunderstorm loss for U.S. and/or Canada is not available for filtering by peril in the loss dashboard.
117 7/21/2021 9.0 Touchstone Re 9.0.4, Service Pack 9.1 Three events in the Touchstone Re North Atlantic Hurricane Historical catalog do not include loss changes due to recent additional data.
116 6/24/2021 9.0 Reposted June 24, 2021 Incorrect 2021 Japan Flood take-up rate files posted on Client Portal June 15, 2021.
115 6/14/2021 13.0, 12.0, 11.5, 11.0, 10.0, 9.0 Invalid currency exchange values error may occur when importing a Currency Exchange Rate Set. The error states that values should be decimal values greater than 0.
113 3/10/2021 13.0, 12.0 11.5, 11.0, 10.0, 9.0 Layer loss may not appear in the Summary EP Table loss dashboard if none of the summary return periods have non-zero loses.
100 7/11/2020 13.0, 12.0, 11.5, 11.0, 10.0, 9.0 Difference in loss results for single program analysis and portfolio analysis for some inuring structures.
91 7/10/2020 9.0 Importing a CEDE Database from Touchstone 7.0 into Touchstone Re with Caribbean exposures throws an error in the Touchstone Re 8.0 exposure screen.
89 7/10/2020 13.0, 12.0, 11.5, 11.0, 10.0, 9.0 Expected value for Net Retained losses in Event Distribution report do not match the user interface numbers.
88 7/10/2020 13.0, 12.0, 11.5, 11.0, 10.0, 9.0 Caribbean EQ losses are missing Extreme Disaster scenario event descriptions.
85 7/10/2020 13.0, 12.0, 11.5, 11.0, 10.0, 9.0 Deleting user defined market share does not save in the Exposure grid.
84 7/10/2020 13.0, 12.0, 11.5, 11.0, 10.0, 9.0 Same program used for source and inuring in different structures produces may produce incorrect losses.
83 7/10/2020 9.0 Exposure Adjustment Factors of 0 in CATRADER are changed to 1 following migration or CATRADER company import into Touchstone Re.
82 7/10/2020 13.0, 12.0, 11.5, 11.0, 10.0, 9.0 Portfolio failure may occur when running with Subarea output option without “By Program” checked Out of memory error.
81 7/10/2020 13.0 12.0, 11.5, 11.0, 10.0, 9.0 When using an Industry Minimum or Industry Maximum trigger for a program covering U.S. flood losses, take up rate assumptions are not reflected. Industry trigger will be based on insurable U.S. flood loss.
79 7/10/2020 13.0, 12.0, 11.5, 11.0, 10.0, 9.0 When analysis fails due to out of memory condition temp tables associated with related source and inuring programs are not deleted.
78 7/10/2020 10.0, 9.0 Event Info displayed in loss dashboard for events common in archive and current event sets losses display same latest catalog detail for both event sets.
77 7/10/2020 10.0, 9.0 Analyses run using custom event sets do not produce historical and RDS losses.
76 7/10/2020 10.0, 9.0 Event information is blank on the loss dashboard for non EQ models when using a Time Independent Event Set.
40 6/14/2019 13.0, 12.0, 11.5, 11.0, 10.0, 9.0 Custom Demand Surge is not supported.
34 6/14/2019 13.0, 12.0, 11.5, 11.0, 10.0, 9.0 Touchstone Redoes not support SQL backward compatibility in company packages.
32 5/13/2019 13.0, 12.0, 11.5, 11.0, 10.0, 9.0 Storm tracks are not visible in map widget in the results dashboard
24 8/17/2018 13.0, 12.0, 11.5, 11.0, 10.0, 9.0 Events for the Europe Extra Tropical Cyclone (model 41) and the Northwest Pacific Basinwide Typhoon (model 60) models are using peril set code 3 in the AIRResultsRe loss database for tables other than ByPeril tables where they are assigned peril set code of 1.
20 8/1/2018 13.0, 12.0, 11.5, 11.0, 10.0, 9.0 Analysis fails because no target option has been specified.
15 8/1/2018 13.0, 12.0, 11.5, 11.0, 10.0, 9.0 The Market Share calculation based on Sums Insured/Risks/Premiums/Payroll in the exposure grid is not supported for some countries.
13 8/1/2018 12.0, 11.5, 11.0, 10.0, 9.0 Net Retained Losses are calculated differently between CATRADER and Touchstone Re.
12 8/1/2018 12.0, 11.5, 11.0, 10.0, 9.0 Programs that are set as Assessments once saved cannot be changed to non-assessment.
8 8/1/2018 12.0, 11.5, 11.0, 10.0, 9.0 Users cannot access analysis results from the Activity Monitor.
4 8/1/2018 12.0, 11.5, 11.0, 10.0, 9.0 When there are no Contract losses other loss perspectives are not visible on the Annual EP Chart and Event Loss Summary Tile.
3 8/1/2018 12.0, 11.5, 11.0, 10.0, 9.0 When there are no Contract losses then Summary EP table will be blank. To view Company or Net Retained perspectives use the ribbon controls to display those perspectives.