Touchstone(Re) hot fix 12.2.1

This hot fix corrects a number of known issues in Touchstone Re 2024 (12.0) and Touchstone 2024 (12.2).

The known issues in question issues are:

  • Touchstone Re 144, 145, 146, 147, 149, 150, 152, 153
  • Touchstone 417

For a list of all hot fixes and service packs, refer to Hot Fixes and Service Packs.

For a list of known issues, refer to Known Issues.

Download and Installation Instructions

  1. Before you proceed:
    • Verify that Touchstone(Re) 2024 (12.0) is properly installed and working.
    • Clients licensing Touchstone should install the Touchstone 12.2 service pack prior to installing the Touchstone(Re) 12.2.1 Hot Fix.
    • Verify there are no active jobs running in Activity Monitor.
    • DO NOT SHUT DOWN the AIR Core Version Service.
  2. Use AIR's Download Manager/> to download and unzip the file TOUCHSTONE 12.2.1.
  3. In the Databases folder, run Setup.exe on each database (SQL) server; the InstallShield Wizard will guide you through the installation.
  4. On the Components folder, run Setup.exe on the Application Server (IIS); the InstallShield Wizard will guide you through the installation.

If you have questions or need assistance, please contact your Verisk representative.