Spreadsheet: Known issues for Touchstone Re
The full spreadsheet itemizing known issues for Verisk's Touchstone Re software offering spanning many releases.
Note: Touchstone Re 2025 is 13.0. Touchstone Re 2024 is 12.0.
Touchstone Re 2023 is 11.0.
Touchstone Re 2022 is 10.0.
Touchstone Re 2021 is 9.0.
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| ID | Date posted | Version(s) affected | Resolved | Summary | Detail | Feature Set | Models | Potential Loss | Workaround |
|---|---|---|---|---|---|---|---|---|---|
| 157 | 7/18/25 | 13.0 | Upgrade may fail due to Mexico Earthquake exposure adjustment factor updates. | The upgrade of the AIRExposureRe database will fail if any exposure set contains any Mexico Earthquake Premiums exposure and zero Mexico Earthquake Risks exposure. | Upgrade | No | If your upgrade fails, contact your Verisk Extreme Event Solutions representative or TouchstoneReSupport@verisk.com for assistance. | ||
| 156 | 7/10/25 | 13.0 | Portfolio analysis with Multi-Year may produce incomplete results. | When running a Portfolio analysis with Multi-Year Analysis selected, only the models invoked by the first program analyzed (by order of Treaty SID) will produce results for that analysis. | Loss analysis - portfolio | Yes | |||
| 155 | 6/13/2025 | 13.0 | When upgrading custom Touchstone Re business units to v13.0, CLA loss sets for models 60 (NW Pacific Basinwide Typhoon), 72 (Mexico Earthquake), and 92 (Great Britain Inland Flood) the loss sets are not being upgraded to reflect the geography and/or line of business updates being made to those models in v13.0. | These CLA loss sets require upgrading in order to run a loss analysis with them in v13.0. CLA loss sets associated with the default Touchstone Re business unit are not affected by this issue. | Loss analysis - CLA | Yes | |||
| 154 | 6/13/25 | 13.0 | The default company Verisk 2024 Industry Exposure (Touchstone Re 13.0/2025) has incorrect data for South Korea wind, United Kingdom flood, U.S. earthquake workers comp, and Switzerland (all perils). | (a) South Korea Wind and UK Flood: In both the Indexed Insured (Take-up Rates) and Indexed Insurable exposure sets, the exposure data is incorrect (some LOBs are missing, and the LOBs that are populated have incorrect rates). The take-up rates files (Excel and UNICEDE) posted on the client portal contain the correct data. (b) U.S. earthquake workers comp In the Indexed Insured (Take-up Rates) exposure set, the U.S. earthquake workers comp LOB contains the previous year's take-up rates with the latest index factors applied. In the previous year's company, no take-up rates for workers comp were included. This will only impact users with U.S. workers comp in their license. The Indexed Insurable exposure is correct. The take-up rates files (Excel and UNICEDE) posted on the Client Portal contain the correct data. (c) Switzerland All Perils: In the Indexed Insured (Take-up Rates) exposure set, the take-up rates are incorrect for 4 CRESTAs: Thurgau, Ticino, Valais / Wallis, and Vaud. The Indexed Insurable exposure is correct. The take-up rates files (Excel and UNICEDE) on the client portal have been corrected; the issue was present in both Excel files and the Indexed UNICEDE files. | Loss analysis | Yes | Correct indexed take-up rate files for South Korea, the UK, and Switzerland have been posted to the Client Portal on the 2025 UNICEDE/2 Take-up Rate Import page. For U.S. earthquake workers comp (WC), please contact Touchstone Re Support and a corrected indexed take-up rate UNICEDE/2 file can be provided, covering all U.S. indexed take-up rates.(Importing the WC file from the client portal alone with overwrite will delete the other lines of business.) Import the files into the indexed insured (take-up rates) exposure set using the "overwrite" option. | ||
| 153 | 10/2/24 | 12.0 | Touchstone(Re) 12.2.1 Hot Fix | U.S. wildfire CLAs created in Touchstone 11.x will result in an analysis failure during a v12 loss analysis run against the latest World All Perils event set. | U.S. wildfire CLAs created in Touchstone v10 and CLFs created in Touchstone v10 or v11 are not affected by this issue. | Loss analysis | Yes | ||
| 152 | 9/3/24 | 12.0 | Touchstone(Re) 12.2.1 Hot Fix | The 2024 UNICEDE/2 take-up rate files posted on the Client Portal in conjunction with the v12.0.0 release had the Belgium commercial and industrial assumptions inadvertently switched between wind and earthquake perils. | The lower earthquake take-up rates were used for wind and the higher wind take-up rates were used for earthquake. Other lines of business were not impacted by this issue. The pre-installed company, "Verisk 2023 Industry Exposure (Touchstone Re 12.0/2024)" was also affected by this issue. | Loss analysis | Yes | Corrected take-up rate files have been posted to the client portal on the "2024 UNICEDE/2 Take-up Rate Import" page. | |
| 151 | 9/3/24 | 12.0, 11.5, 11.0, 10.0, 9.0 | Touchstone(Re) 2025 (v13.0) | Australia bush fire event descriptions in Touchstone Re and in the AirEvents database are incorrectly being displayed with units showing square miles instead of square kilometers. | Australia bush fire event descriptions in Touchstone Re and in the AirEvents database are incorrectly being displayed with units showing square miles instead of square kilometers. | Event descriptions | Yes | ||
| 150 | 8/20/24 | 12.0 | Touchstone Re hot fix 12.2.1 | The Global Industry Exposure Indexes Using the Verisk Global Capital Stock Index June 2024 publication has been updated to include an index factor for Canada. The industry exposure database update in v12.0 included an updated Canada industry exposure that brought it current to year end 2022 and Canada ILFs were updated to reflect this level of industry exposure. An index factor that can be used to develop industry loss estimates reflecting industry exposures current to year end 2023 has been added since the initial publication of that document. | In addition to the documentation update, Indexed take-up rate files have been reposted to the client portal reflecting this change. The pre-installed company, "Verisk 2023 Industry Exposure (Touchstone Re 12.0/2024)" does not currently reflect this update. | Loss analysis | Yes | Updated indexed insured take-up rate files have been posted to the client portal on the "2024 UNICEDE/2 Take-up Rate Import" page. | |
| 149 | 7/29/24 | 12.0 | Touchstone(Re) 12.2.1 Hot Fix | The 2024 UNICEDE/2 Take-up Rate Import files posted on the Client Portal in conjunction with the v12.0.0 release contained some files that did not reflect the correct application of industry exposure change factors. The pre-installed company, "Verisk 2023 Industry Exposure (Touchstone Re12.0/2024)" was also affected by this issue. | The 2024_UNICEDE2_Take-up_Rates_INDEXED.zip contained some files that did not reflect the correct application of industry exposure change factors. The pre-installed company, "Verisk 2023 Industry Exposure (Touchstone Re 12.0/2024)" was also affected by this issue as the indexed insured and insurable exposure sets reflected some misapplied industry exposure change factors. | Loss analysis | Yes | Until updated ILF's are released, when analyzing Italy flood sums insured apply an exposure adjustment factor of 1.6 for the Residential Contents line of business in Touchstone Re exposure sets. When generating industry insured loss estimates for flood, factor up user-specified market shares percentages for Residential Contents by 60%. | |
| 148 | 6/14/2024 | 13.0, 12.0 | After upgrading from 11.x to 12.0, you must create a Results Database or upgrade one from 11.x using the Data Source Manager. | Starting in version 12.0, upgrading Touchstone Re no longer deletes the Results Database(s) from the prior version. You may choose to create a new Results Database and/or upgrade one or more from version 11.x. This is done via Tools > Data Source Manager. The first time launching Touchstone Re after the upgrade, you will be warned that there is no valid data source and pointing them to the Data Source Manager utility. If you navigate to the Analysis Options screen before creating or upgrading a Results Database, you will get an error on the Event Sets drop-down indicating that there is no data source RES for the Business Unit. | Loss analysis | No | Create or Upgrade an existing Results Database for Touchstone Re via the Data Source Manager. | ||
| 147 | 6/14/2024 | 12.0 | Touchstone(Re) 12.2.1 Hot Fix | The Copy Company API does not copying historical and World Scenario CLF files associated with the company. | When copying a company that has CLF sets containing stochastic, historical and World Scenario/RDS loss files, only the stochastic file is being copied. This issue does not impact CLA. | Company Loss Files (CLF) | No | Copy companies via the user interface. | |
| 146 | 6/14/2024 | 12.0 | Touchstone(Re) 12.2.1 Hot Fix | The Create and Update Company UDC API functionality is not working in v12. | The Create and Update Company User Defined Categories (UDC) API functionality is not working in v12. It is working properly in the user interface. Create and update Program UDC functionality is working properly in the user interface and via API. | User define categories | No | Until a fix is available, create and assign company UDC's in the user interface. | |
| 145 | 6/14/2024 | 12.0 | Touchstone(Re) 12.2.1 Hot Fix | Convert EP to ULF and Convert Event Distribution to ULF options in the Tools menu are not working for the new Canada Inland Flood model. | Convert EP to ULF and Convert Event Distribution to ULF options in the Tools menu are not working for the new Canada Inland Flood model. | Tools | No | ||
| 144 | 6/14/2024 | 12.0 | Touchstone(Re) 12.2.1 Hot Fix | The US MPCI Settings may list two sets of SRA Sharing Ratios for model version 6.0.0. | The US MPCI Settings may list two sets of SRA Sharing Ratios for model version 6.0.0. | U.S. MPCI | No | Contact Verisk for assistance if this is observed. | |
| 143 | 6/14/2024 | 11.5, 11.0, 10.0, 9.0 8.0 | Touchstone Re 12.0 | EP Adjustments are ignored for treaties in dynamic portfolios if there are no Participations specified in the Portfolio Details pane. | If a dynamic portfolio has no customized Participation settings for any treaty (meaning the Participation for each treaty comes from its definition in the Program pane), then any EP Adjustments are not applied even if the Analysis Options specify With or Program Specific for EP Adjustments. | Loss Analysis - portfolio | Yes – EP Adjustments are not applied when they would be expected. | Use a static portfolio instead of a dynamic portfolio. Or, make a change to a Participation amount in the Portfolio Details pane for any of the treaties with EP Adjustments. This change can be for any of the Participations (Gross, Net, Part. 3, or Part. 4) and includes making a change, saving it, then changing it back to the original value and saving again. This only needs to be done to one treaty with EP Adjustments defined to apply for all treaties in the portfolio. | |
| 142 | 10/23/2023 | 11.5, 11.0, 10.0, 9.0 | Touchstone Re 12.0 | Analysis of Verisk North Atlantic Basinwide Hurricane Model and CLAs in Touchstone Re assigns some events to the incorrect day. | For a subset of years and events in the Verisk North Atlantic Basinwide Hurricane Model (M27) and (M30) catalogs (standard and WSST), there is an issue with the event ordering in the Industry Loss File, meaning the Event IDs within a year are not in sequential order. For aggregate exposure (market share) and CLF analyses, this is corrected during the analysis post-process so that the correct days and event order appear in the results tables. However, for CLA analyses, although the correct day of year order is considered in applying treaty terms, the results tables have the wrong entries in the DayID column. | Loss Analysis - CLA | Only if using Upload Results to Analyze Re or export loss to another analytics platform and applying time-sensitive contract terms | Export CLF from Touchstone instead of using Associate Loss to Company (CLA) feature. Or, join AIRResultRe tables with the AIREvents database Verisk North Atlantic Basinwide Hurricane Model and table to get the correct day for each event. | |
| 141 | 10/11/2023 | 11.0 | Touchstone Re 11.5 | Italy inland flood ILFs included in the 11.0 release are understated. The main impact is to the Residential Contents line of business. | A few late stage updates to the new Italy Inland flood model were not properly reflected in the industry loss files (ILFs) included in the Touchstone Re 2023 (11.0) release. At the overall industry insured loss level, losses are currently overstated by about 2%. The most impacted line of business is the Residential Contents line of business which is overstated on the order of 60%, contributing to an overall 20% overstatement of Residential Building + Contents losses. Commercial, Industrial and Auto lines of business are overstated between 1-2%. | Loss analysis | Verisk Inland Flood Model for Italy | Yes | Until updated ILF's are released, when analyzing Italy flood sums insured apply an exposure adjustment factor of 1.6 for the Residential Contents line of business in Touchstone Re exposure sets. When generating industry insured loss estimates for flood, factor up user-specified market shares percentages for Residential Contents by 60%. |
| 140 | 10/4/2023 | 11.0 | Hot fix 11.2.2 | The auto-delivery of the CAT bond companies feature will not work in environments that have been updated from v10 to v11. | On Touchstone Re v11.0 environments that were updated from v10, a user trying to import a CAT bond company via the new auto-delivery for CAT bond companies feature will encounter an import failure. The issue does not exist on new installations of v11.0. | CAT bond company auto delivery. | No | ||
| 139 | 8/30/2023 | 11.0 | Touchstone Re 11.5 | Analyses using U.S. Severe Thunderstorm CLFs from Touchstone 8.0 or 9.0 in Touchstone Re 11.0 produce understated losses, and portfolio analyses may have unrepresentative correlations for U.S. Severe Thunderstorm. | This impacts Model 20 CLFs of aggregate model version 1.3.0. The CLFs originate from Touchstone 8.0 or 9.0 when running analysis against the Model 22 version 8.1.0 ILF introduced in Touchstone Re 11.0. The analysis will complete without error; however, the Event IDs are unchanged. The Event IDs are only re-labeled as Model 22 instead of as Model 20. The results will match the original analysis used to generate the Model 20 CLF. The expected behavior is that the Event IDs would be updated and each event in the Verisk Severe Thunderstorm Model for the United States (M22) catalog would be represented by the closest match in the CLF. This is intended to reflect the increased event count in the latest Model 22 catalog. The greatest impact of this would be in analyzing a portfolio that has a mix of Model 20 v1.3.0 CLFs with newer M22 CLFs and/or Sums Insured programs. These combinations will result in spurious correlations in the U.S. Severe Thunderstorm results. | Aggregate Analysis | Yes, especially for portfolios. See Detail. | Analyzing the CLF using the World All Perils Archive event sets in Touchstone Re 11.0 produces the expected results for these CLFs containing Model 20 with proper event mapping. Furthermore, a DLF exported from such an analysis using a World All Perils Archive event set would then be correctly handled by the current World All Perils event set in Touchstone Re 11.0. | |
| 138 | 6/13/2023 | 11.5, 11.0, 10.0, 9.0 | Touchstone Re 12.0 | The Convert EP to ULF tool always uses the AIR Default currency rate table to generate the ULF, regardless of the user’s selection. | Although the user interface has a drop-down menu allowing for selection of any available currency rate table, the tool always uses the AIR Default currency rate table to convert the input currency to the selected ULF currency. | Loss analysis | Yes – using the default rates will for either of the impacted LOBs will provide unrealistic results. | ||
| 137 | 6/13/2023 | 11.0 | Touchstone Re 11.5 | The default premium rates in the Crop-Combined and Livestock-Combined lines of business (LOBs) for year 2022 are not representative. | When copying a company that has CLF sets containing stochastic, historical and World Scenario/RDS loss files, only the stochastic file is being copied. This issue does not impact CLA. | Loss analysis | Yes – using the default rates will for either of the impacted LOBs will provide unrealistic results. | ||
| 136 | 2/3/2023 | 10.0 | Hot Fix 10.0.7 | U.S. Severe thunderstorm losses may be incorrectly included with layers not covered for this peril when another layer in the same program does include coverage for severe thunderstorm. | This issue impacts single program losses when a layer includes severe thunderstorm and not tropical cyclone, and another layer in the same program includes tropical cyclone and not severe thunderstorm. Single program analysis results are correct when all layers in the program cover the same perils. Portfolio results are correct even when the problematic programs are included. | Loss analysis | Yes | ||
| 135 | 2/3/2023 | 10.0 | Hot Fix 10.0.7 | Filter criteria saved for a dynamic portfolio are not displayed when opening the portfolio. | The portfolio screen will show default filtering options after the application has been reopened instead of the criteria that were previously saved as definitions of the types of treaties that should be dynamically included in the portfolio. The correct filters still persist in the database and the treaties displayed for the portfolio reflect those saved criteria, but the filtering options displayed are not correct. | Portfolio Management | No | ||
| 134 | 2/3/2023 | 10.0 | Hot Fix 10.0.7 | UDC portfolio filtering options may disappear from the portfolio screen. | When adding or editing an existing portfolio, the ability to select UDC filtering criteria may disappear after closing and reopening the application. | Portfolio Management | No | Any change to the available UDC's in the Administration Console will renable the filtering criteria, so making an edit there and resaving will reenable the filtering capability until Touchstone Re is closed. | |
| 133 | 2/3/2023 | 10.0 | Hot Fix 10.0.7 | Risk Statistics options and columns may disappear from the loss dashboard user interface. | Risk statistics such as attachment and exhaustion probability may disappear from the loss dashboard. This can happen when you navigate away from the loss results screen and then return to the screen. Other loss dashboard viewing options may also become non-responsive. | Loss analysis | No | Close and reopen the company and navigate back to the loss results screen. | |
| 132 | 2/3/2023 | 10.0 | Hot Fix 10.0.7 | Importing CEDE exposure data into Touchstone Re is not functioning for environments upgraded from v9.0 to v10.0. | CEDE databases that have been attached to the database server will not appear in Import Express. This issue does not exist for new installations of Touchstone Re v10.0, only those updated from prior version. | Import | No | ||
| 131 | 2/3/2023 | 10.0 | Touchstone Re 11.0 | When updating catbond investment amounts in the Portfolio screen, deleting a non-zero investment amount is not properly updating the associated Net Participation percentage for that catbond in the portfolio. | The net participation should automatically be updated by Touchstone Re to reflect the investment amounts entered for each catbond in the portfolio. Non-zero net participation portfolio losses for catbonds with zero investment amount can be produced if the net participation is not updated correctly. | Portfolio Management | Yes | Enter a zero for the investment amount of the catbond instead of deleting a non-zero value, or remove the catbond from the portfolio when the portfolio no longer has an investment in a specific catbond. | |
| 130 | 10/26/2022 | 13.0, 12.0, 11.5, 11.0, 10.0 | If a subarea DLF is exported from an analysis that uses any area CLF/DLF/ULFs, the losses from those area level loss files will be doubled in the resulting DLF. | The creation of the subarea DLF mishandles the losses from the area CLF(s) and produces a doubling of loss from those files. Analyses results that the DLF was exported from are correct. | DLF Export | Yes | Include only loss files with subarea detail if a subarea DLF export is needed. Export area DLFs if subarea files are not available. | ||
| 129 | 10/26/2022 | 10.0 | Touchstone Re 11.0 | The Copy Exposure Year feature will copy Exposure Adjustment Factors from the previous year if the year to be copied does not have any EAF defined. | The feature exports internal area codes rather than the Area or CRESTA codes as would be found in UNICEDE files or tGeography SIDs. | Export - Aggregate IED to Database | No | Rely on the Country Name, Area/CRESTA Name, and Subarea Name columns for mapping with other tables, etc. | |
| 128 | 10/12/2022 | 10.0, 9.0 | Touchstone Re 11.0 | The Export Aggregate IED to Database feature uses internal area codes rather than the expected Area/CRESTA codes familiar to users. | The feature exports internal area codes rather than the Area or CRESTA codes as would be found in UNICEDE files or tGeography SIDs. | Export - Aggregate IED to Database | No | Rely on the Country Name, Area/CRESTA Name, and Subarea Name columns for mapping with other tables, etc. | |
| 127 | 9/20/2022 | 10.0 | Touchstone Re 11.0 | Under-recovered inuring loss when inuring program has a source program that has no loss for a given event. | In a series inuring structure in which the intermediate inuring program has a source program, the inuring benefit from the upstream (or child) program(s) is lost when the source program, and hence intermediate inuring program, has no loss for a given event. This does not occur if the intermediate inuring program uses any aggregate exposure or company loss set directly (as opposed to Source Program). | Loss analysis | Yes | Avoid using source programs to feed inuring programs where possible. Replace the source program with a DLF. | |
| 126 | 9/8/2022 | 10.0 | Touchstone Re 11.0, Default currency rate set in v11.0 has an 11 decimal place difference between VES and VEF | Venezuela losses with v10 default currency rate table are overstated when viewed in non-Venezuela currency. | A change by Venezuela in October 2021 to redenominate the Venezuelan Bolivar Soberano (VES) by removing 6 zeros from the currency is overstating the strength of the Bolivar against other currencies in Touchstone Re loss results. The VES currency is valued at 100,000 times the Venezuelan Bolivar Fuerte (VEF) and the v10 default rates have 5 decimal place difference between the two rates. We recommend increasing that to an 11 decimal place difference to better reflect industry and company loss values in USD and other currencies. Industry and company loss files (ILF + CLF) are denominated in VEF. | Loss analysis | Yes | Set currency rate for the VEF that moves the decimal point 11 places to the left of the VES in a custom currency rate table. So if the VES rate is 0.217460, the VEF should be set to 0.00000000000217460. Also, losses are accurate when viewed in VEF or VES currency with default table. | |
| 125 | 7/11/2022 | 10.0, 9.0 | Hot Fix 10.0.1 | Amount Pro Rata Reinstatement Premium is set to $0 for the event that triggers the last reinstatement. | For the event in a given year to triggers the final reinstatement (i.e., the event that exhausts the penultimate instance of an Occurrence Limit), any reinstatement premium with an Amount Pro Rata setting will be calculated as $0. This means the Final Net Loss will be equal to the Contract Loss for that event. Premiums that are not Pro Rata based on the limit are all calculated correctly, and Pro Rata premiums for all other reinstatements are not impacted by this bug. Final Net Loss and Net of Premium Loss perspectives are overestimated for these events as no premium is incurred. Contract Loss is not impacted at all and is correct for all events. | Loss analysis | Yes, but only Final Net Loss and Net of Premium loss perspectives. Contract Loss is not impacted. | ||
| 124 | 6/15/2022 | 10.0 | Version 10 database upgrade may abort with error, "AIRCompanyLoss database did not upgrader properly, install will abort." | This can occur when a Touchstone Company Loss database containing CLA results is deleted through SQL Enterprise Manager without properly deleting the CLA results through the Touchstone Re application. In this scenario metadata remains which the upgrade procedure gets tripped up on when underlying CLA data is not present. | Upgrade | No | Contact Technical Support for assistance with errors caused by improperly removed Company Loss databases. | ||
| 123 | 3/8/2022 | 9.0 | The Verisk MPCI Model for India generates loss only for one crop, Wheat, when exposures are entered in the 2020 exposure year for Rabi. | The only India MPCI Rabi season crop line of business (LOB) producing loss for exposures entered in exposure year 2020 is Wheat. All other Rabi season crop LOBs are failing to produce loss (including Wheat Irrigated and Wheat Rainfed). All Kharif season crop LOBs are functioning as expected. | Loss analysis | Yes | Only year 2020 is impacted. Exposure can be imported or copied (use Copy Exposure Year feature) to year 2019 and work as expected. (No updates to industry exposure or loss for 2020, so results will be consistent.) Be sure to update programs to point to correct exposure set year (2019) and configure analysis to run with Use Latest IED off. | ||
| 122 | 3/8/2022 | 11.5, 11.0, 10.0, 9.0 | Subject programs with Source program(s), perils de-selected in some layers but not others, still produce loss for the de-selected layers. | Example: Suppose a Source program with tropical cyclone (TC) and earthquake (EQ) loss feeding a subject program with 2 layers. Subject layer 1 has both TC and EQ selected, but subject layer 2 only has TC selected. Subject layer 2 will still generate EQ loss even though it is not selected. | Loss analysis | Yes | Group layers into different subject programs with consistent perils. Can run programs together in a Multi-Program Analysis to group loss together. | ||
| 121 | 10/24/2022 | 9.0 | Touchstone Re 10.0 | When Touchstone Re Activity SID is greater than 99999, zone analyses, will fail. | If a Touchstone Re loss analysis is run using Zone Sets and the ActivitySID > 99999, an error will occur and the analysis will fail. In the analysis log Error/Warning Summary section, under Fatal Error, there will be an Error in PostProcess: System.Exception that refers to Procedure: AIRResultRe.dbo.pLOSS_ReGetAnnualEPSummary_ZonePeril | Loss analysis | No | Please contact your Verisk representative for assistance if you encounter this issue. | |
| 120 | 11/18/2021 | 10.0, 9.0 | Touchstone Re 11.0 | Fire following losses for two historical events (1923 Kanto and 1995 Kobe) and government scenario events are understated in the Japan Earthquake model. | Due to an issue with the initial windspeeds used to generate the fire following intensities, certain events in the historical and scenario catalogs will understate fire following losses in the Japan Earthquake model. This occurs in historical event ID's 14 and 49 and scenario event ID's 5, 6, 7, 8, 9, 10 ,11, 12, 13, 14, 15, 16, 17, 18 and 19. | Loss analysis | Yes | Please contact your Verisk representative for an ALERT event set that corrects the fire following intensities for these events. | |
| 119 | 9/27/2021 | 9.0 | Touchstone Re 9.1 | CLAs for Treaty Loss may not produce loss in Touchstone Re for sufficiently high Touchstone Activity SID values. | Company Loss Association sets (CLAs) meeting the following criteria will produce zero loss in Touchstone: Reinsurance applied in Touchstone, Touchstone loss saved by Treaty, Touchstone Activity SID is five digits or more (>9999). The resulting Company Loss table name is too long for Touchstone Re to process. When running the CLA with the Treaty results in Touchstone Re, the analysis will complete successfully, but the CLA will produce zero loss. Database errors will be present in the analysis log, indicating an issue with Procedure: AIRCompanyLoss.dbo.pLOSS_ReGetCLAData or .pLOSS_ReGetMultiYearCLAData. Until a hot fix is available- please contact your Verisk representative for assistance if you encounter this issue. | Loss Analysis - CLA | Yes | Contact your Verisk representative for assistance in resolving. | |
| 118 | 8/2/2021 | 9.0 | Touchstone Re 9.0.4, Service Pack 9.1 | Severe Thunderstorm loss for U.S. and/or Canada is not available for filtering by peril in the loss dashboard. | Any loss for U.S. and/or Canada (Model 20 in Touchstone Re) will not be included in the peril rollup for Severe Thunderstorm in the EP Summary tables. If the only Severe Thunderstorm loss in the result is for Model 20, the Severe Thunderstorm peril will appear disabled. If other Severe Thunderstorm model loss is in the result (Model 43 or 44), the Severe Thunderstorm peril will be enabled, but the peril rollup value will not include U.S. or Canada. The Model 20 loss will be included in All Perils, All Wind, and Severe Storm peril rollups, however. This impacts the Summary EP tables in both the Program and Portfolio loss dashboards and the tables that support them. Other loss tables (Treaty, Program, etc.) are unaffected. | Loss analysis | Yes | Yes – only in Loss Dashboard Summary EP table. | |
| 117 | 7/21/2021 | 9.0 | Touchstone Re 9.0.4, Service Pack 9.1 | Three events in the Touchstone Re North Atlantic Hurricane Historical catalog do not include loss changes due to recent additional data. | Updates to NOAA’s HURDAT2 data set have impacted loss estimates to three events in the North Atlantic Hurricane (M27) Historical catalog, but these loss updates were not included in the 2021 (9.0) release. The impacted events and approximate industry loss changes are: 2017 Harvey (event ID 115): 44% increase, 2017 Irma (event ID 116): 1% decrease, 2018 Florence (event ID 118): 2% decrease | Loss analysis | Yes – only for the specified events. | ||
| 116 | 6/24/2021 | 9.0 | Reposted June 24, 2021 | Incorrect 2021 Japan Flood take-up rate files posted on Client Portal June 15, 2021. | Corrected files included in 2021 UNICEDE/2 Take-Up Rate Import and 2021 Industry Take-Up Rates postings on the Client Portal on June 24, 2021. | Industry Take-up Rates | Yes | ||
| 115 | 6/14/2021 | 13.0, 12.0, 11.5, 11.0, 10.0, 9.0 | Invalid currency exchange values error may occur when importing a Currency Exchange Rate Set. The error states that values should be decimal values greater than 0. | This has been observed when importing currency exchange rates including the Venezuelan Bolivar Fuerte (VEF) with extemely small values. | Admin Console/Exchange Rate Table | No | Delete the record for the VEF from the .CSV currency rate file being imported and enter that rate manually in the usere interface afer he CSV has been imported. The Verisk default rate for the VEF will be autopopulated in the currency table for currencies not present in the CSV. Alternatively a script may be run to update the exchange rates. | ||
| 113 | 3/10/2021 | 13.0, 12.0 11.5, 11.0, 10.0, 9.0 | Layer loss may not appear in the Summary EP Table loss dashboard if none of the summary return periods have non-zero loses. | Losses are only being displayed for layers where there are non-zero losses for one of the summary return periods. If the max summary return period is set to 1,000 year and a layer only has losses for points higher than this, the layer will not display. | Loss analysis | No | Include the 10,000 year return period as one of the summary reun period points in loss dashboard. | ||
| 100 | 7/11/2020 | 13.0, 12.0, 11.5, 11.0, 10.0, 9.0 | Difference in loss results for single program analysis and portfolio analysis for some inuring structures. | If an inuring program contains perils outside of the subject program’s perils, those perils will not be considered when running the structure in a single program analysis, but will be included when running the subject as part of a portfolio. This can lead to differences in results for the subject as the inuring benefit of the perils covered by the subject program can differ. | Loss analysis | Yes | |||
| 91 | 7/10/2020 | 9.0 | Importing a CEDE Database from Touchstone 7.0 into Touchstone Re with Caribbean exposures throws an error in the Touchstone Re 8.0 exposure screen. | Importing a CEDE Database from Touchstone 7.0 into Touchstone Re 8.0 with Caribbean exposures for a country undergoing geography changes throws an error when user changes peril in exposure screen. | Exposure management | No | Import CARIBBEAN CEDE into Touchstone 7.0 and export UNICEDE/2 file. Import Touchstone 8.0 CEDE. | ||
| 89 | 7/10/2020 | 13.0, 12.0, 11.5, 11.0, 10.0, 9.0 | Expected value for Net Retained losses in Event Distribution report do not match the user interface numbers. | Expected value for Net Retained losses in Event Distribution report do not match the Loss dashboard event tile numbers. | Report | Yes | View loss numbers in Loss Dashboard. | ||
| 88 | 7/10/2020 | 13.0, 12.0, 11.5, 11.0, 10.0, 9.0 | Caribbean EQ losses are missing Extreme Disaster scenario event descriptions. | Caribbean EQ losses are missing Extreme Disaster scenario event descriptions in loss dashboard and event distribution report. | Loss dashboard reports | No | Check Event Info database for event description. | ||
| 85 | 7/10/2020 | 13.0, 12.0, 11.5, 11.0, 10.0, 9.0 | Deleting user defined market share does not save in the Exposure grid. | If a user deletes the user defined market share values in the Exposure Grid, the values do not get deleted. Editing cells to non-zero values will update the grid successfully. | Exposure management | Yes | Use the Delete icon on the Exposure Set screen and select the year, peril and type of exposure to delete. | ||
| 84 | 7/10/2020 | 13.0, 12.0, 11.5, 11.0, 10.0, 9.0 | Same program used for source and inuring in different structures produces may produce incorrect losses. | When a program is designated to serve different relationship roles in different program structures, the wrong relationship type may be applied to one of the structures. For example, if a program that is set up as an inuring program in a program structure in a company is also set up as a source program in a different structure in the same company, it may be used a source in both structures. | Loss analysis | Yes | Create duplicate programs for use as inuring and source separately. | ||
| 83 | 7/10/2020 | 9.0 | Exposure Adjustment Factors of 0 in CATRADER are changed to 1 following migration or CATRADER company import into Touchstone Re. | Exposure Adjustment Factors of 0 in CATRADER are changed to 1 following migration or CATRADER company import into CATRADER company import into Touchstone Re. | Migration | No | Note instances of Exposure Adjustment Factor = 0 in CATRADER for updating after import/migration, or delete exposure in LOBs where Exposure Adjustment Factor = 0. | ||
| 82 | 7/10/2020 | 13.0, 12.0, 11.5, 11.0, 10.0, 9.0 | Portfolio failure may occur when running with Subarea output option without “By Program” checked Out of memory error. | An "Out of Memory" error may be encountered with larger portfolios. | Loss analysis | No | Run with the "By Program" output option selected. | ||
| 81 | 7/10/2020 | 13.0 12.0, 11.5, 11.0, 10.0, 9.0 | When using an Industry Minimum or Industry Maximum trigger for a program covering U.S. flood losses, take up rate assumptions are not reflected. Industry trigger will be based on insurable U.S. flood loss. | When using an Industry Minimum or Industry Maximum trigger for a program covering U.S. flood losses, take up rate assumptions are not reflected. Industry trigger will be based on insurable U.S. flood loss. | Loss analysis | Yes | Import U.S. flood take up rate UNICEDE/2 file and run analysis with Company Minimum or Maximum trigger instead of industry trigger. | ||
| 79 | 7/10/2020 | 13.0, 12.0, 11.5, 11.0, 10.0, 9.0 | When analysis fails due to out of memory condition temp tables associated with related source and inuring programs are not deleted. | When analysis fails due to out of memory condition temp tables associated with related source and inuring programs cannot be deleted. | Loss analysis | No | Verisk can provide script to clear the table. | ||
| 78 | 7/10/2020 | 10.0, 9.0 | Event Info displayed in loss dashboard for events common in archive and current event sets losses display same latest catalog detail for both event sets. | Event Information displayed in loss dashboard for events that are common between archive and current event set, displays event information from the current event set and not does not populate event information from archive event set for 10 K and 50 K archive losses. | Loss dashboard | No | Event information is available in Database. | ||
| 77 | 7/10/2020 | 10.0, 9.0 | Analyses run using custom event sets do not produce historical and RDS losses. | LOB sums insured and CLFs do not produce historical and RDS losses when analyzed with an event set where a custom model was added to the list of Verisk models. | Aggregate model builder | No | Analyses can be run separately for Historical and RDS events after analysis of custom stochastic event set. | ||
| 76 | 7/10/2020 | 10.0, 9.0 | Event information is blank on the loss dashboard for non EQ models when using a Time Independent Event Set. | Event information is blank on the loss dashboard for all Time Independent runs using non-earthquake models. | Loss dashboard | No | Event information is available in database. | ||
| 40 | 6/14/2019 | 13.0, 12.0, 11.5, 11.0, 10.0, 9.0 | Custom Demand Surge is not supported. | Custom Demand Surge is not supported in Touchstone Re at this time. | Demand surge | No | |||
| 34 | 6/14/2019 | 13.0, 12.0, 11.5, 11.0, 10.0, 9.0 | Touchstone Redoes not support SQL backward compatibility in company packages. | If a user exports a Touchstone Re company that was created on an environment with 2017 SQL DB and tries to import it into another environment with 2016 SQL database then the company import will fail and user will be notified in the log. | Company import/export | No | |||
| 32 | 5/13/2019 | 13.0, 12.0, 11.5, 11.0, 10.0, 9.0 | Storm tracks are not visible in map widget in the results dashboard | Running analyses and selecting an event from the Event Loss Summary table does not display storm tracks on the results dashboard. This issues does not impact losses generated from the analysis. | Loss dashboard | No | |||
| 24 | 8/17/2018 | 13.0, 12.0, 11.5, 11.0, 10.0, 9.0 | Events for the Europe Extra Tropical Cyclone (model 41) and the Northwest Pacific Basinwide Typhoon (model 60) models are using peril set code 3 in the AIRResultsRe loss database for tables other than ByPeril tables where they are assigned peril set code of 1. | Peril set code 1 represents the tropical cyclone peril. For compatibility with CATRADER the peril set codes of 3 are being used in some tables. The peril set codes of 1 in the ByPeril tables allow the correct results to be displayed in the by peril exports and loss dashboard. There is no impact on loss results from this inconsistency. | Loss analysis | No | |||
| 20 | 8/1/2018 | 13.0, 12.0, 11.5, 11.0, 10.0, 9.0 | Analysis fails because no target option has been specified. | By default, users will need to specify exposure/CLF target before running an analysis. | Loss analysis | No | |||
| 15 | 8/1/2018 | 13.0, 12.0, 11.5, 11.0, 10.0, 9.0 | The Market Share calculation based on Sums Insured/Risks/Premiums/Payroll in the exposure grid is not supported for some countries. | The Market Share calculation based on Sums Insured/Risks/Premiums/Payroll in the exposure grid is not supported for some countries. Regions not supported: 1) Europe, 2) Central America, 3) Caribbean (excluding: USVI, Puerto Rico) | Exposure | No | At this time there is no workaround - Verisk will be adding additional regions in future releases. | ||
| 13 | 8/1/2018 | 12.0, 11.5, 11.0, 10.0, 9.0 | Net Retained Losses are calculated differently between CATRADER and Touchstone Re. | Touchstone Re considers all company loss and subtracts reinsurance contract loss to calculate net retained losses. In CATRADER only company loss in the region defined in the Applies to Area of the program is considered in calculating Net Retained loss. For example, if a company has exposure in all US States but the reinsurance program is defined in the Applies to Area as covering only the northeast, Touchstone Re will consider losses outside of the northeast as contributing to Net Retained loss while CATRADER does not. | Loss analysis | Yes | |||
| 12 | 8/1/2018 | 12.0, 11.5, 11.0, 10.0, 9.0 | Programs that are set as Assessments once saved cannot be changed to non-assessment. | The option to deselect the Assessment Program check box is disabled once saved. | Program relationships | No | Delete and recreate the program. | ||
| 8 | 8/1/2018 | 12.0, 11.5, 11.0, 10.0, 9.0 | Users cannot access analysis results from the Activity Monitor. | The View Analysis Result option available on Activity Monitor is not enabled for this release. | >Activity Monitor | No | Users can access all analysis results from within a company/portfolio. Also, recently run analysis results can be accessed from the Home Screen. | ||
| 4 | 8/1/2018 | 12.0, 11.5, 11.0, 10.0, 9.0 | When there are no Contract losses other loss perspectives are not visible on the Annual EP Chart and Event Loss Summary Tile. | When there are no Contract Losses then Company & Net Retained losses are not visible on the Annual EP Chart and Event Loss Summary Tiles in Program Loss Dashboard. | Loss dashboard | No | |||
| 3 | 8/1/2018 | 12.0, 11.5, 11.0, 10.0, 9.0 | When there are no Contract losses then Summary EP table will be blank. To view Company or Net Retained perspectives use the ribbon controls to display those perspectives. | When there are no Contract losses then Summary EP table will be blank. To view Company or Net Retained perspectives use the ribbon controls to display those perspectives. Also, the zone drop-down will not populate for these perspectives if there are no Contract losses. | Loss dashboard | No |