Touchstone hot fix 11.2.1
This hot fix addresses a number of known issues and improves the performance of Touchstone 2023 (11.0/11.2).
Specifically this hot fix corrects:
- Known issues 375, 377 and 378.
- Issues with column-wise loss numbers including discrepancies with Gross loss based on sublimit area tag, subperils with no loss when added to sublimit peril and analysis peril.
- Location and contract summary filling database and causing analyses to fail due to ‘out of space’ errors.
- Physical properties calculations not failing an analysis if issues encountered.
- Performance issues when saving by location and contract summary.
For a list of all hot fixes and service packs, refer to Hot Fixes and Service Packs.
For a list of known issues, refer to Known Issues.
Download and Installation Instructions
- Before you proceed:
- Verify that Touchstone(Re) 2023 (11.2) is properly installed and working.
- Verify there are no active jobs running in Activity Monitor.
- Shut down all application processes including the IIS on the Application
Server as well as all AIR Services mentioned below on the Analysis
Management Server (HPC head node).
- AIR Activity Status Manager Service
- AIR Automation Agent
- AIR Output Manager Service
- AIR.Core.PushNotification.Service
- DO NOT SHUT DOWN the AIR Core Version Service.
- Use AIR's Download Manager/> to download and unzip the file TOUCHSTONE 11.2.1.
- In the Databases folder, run Setup.exe on each database (SQL) server; the InstallShield Wizard will guide you through the installation.
- On the Components folder, run Setup.exe:
- On each Analysis Server (HPC compute node)
- On the Application Server (IIS)
The InstallShield Wizard will guide you through the installation.
- Reboot the Application Server (IIS), the Analysis Management Server (Head Node), and the Analysis servers (Compute Nodes).
If you have questions or need assistance, please contact your Verisk representative.