Touchstone hot fix 11.2.1

This hot fix addresses a number of known issues and improves the performance of Touchstone 2023 (11.0/11.2).

Specifically this hot fix corrects:

  • Known issues 375, 377 and 378.
  • Issues with column-wise loss numbers including discrepancies with Gross loss based on sublimit area tag, subperils with no loss when added to sublimit peril and analysis peril.
  • Location and contract summary filling database and causing analyses to fail due to ‘out of space’ errors.
  • Physical properties calculations not failing an analysis if issues encountered.
  • Performance issues when saving by location and contract summary.

For a list of all hot fixes and service packs, refer to Hot Fixes and Service Packs.

For a list of known issues, refer to Known Issues.

Download and Installation Instructions

  1. Before you proceed:
    • Verify that Touchstone(Re) 2023 (11.2) is properly installed and working.
    • Verify there are no active jobs running in Activity Monitor.
    • Shut down all application processes including the IIS on the Application Server as well as all AIR Services mentioned below on the Analysis Management Server (HPC head node).
      • AIR Activity Status Manager Service
      • AIR Automation Agent
      • AIR Output Manager Service
      • AIR.Core.PushNotification.Service
    • DO NOT SHUT DOWN the AIR Core Version Service.
  2. Use AIR's Download Manager/> to download and unzip the file TOUCHSTONE 11.2.1.
  3. In the Databases folder, run Setup.exe on each database (SQL) server; the InstallShield Wizard will guide you through the installation.
  4. On the Components folder, run Setup.exe:
    • On each Analysis Server (HPC compute node)
    • On the Application Server (IIS)

    The InstallShield Wizard will guide you through the installation.

  5. Reboot the Application Server (IIS), the Analysis Management Server (Head Node), and the Analysis servers (Compute Nodes).

If you have questions or need assistance, please contact your Verisk representative.