Touchstone hot fix 12.2.3

This hot fix corrects Touchstone known issues 401 and 430. Also corrects an problem with export exposure views to CSV.

Specifically, corrections have been made for:

  • Known issues 401 and 430.
  • Export exposure views to CSV issues where:
    • In some cases, duplicate perils are seen
    • In some cases, ParentLayerConditionSID is not being updated

For a list of all hot fixes and service packs, refer to Hot Fixes and Service Packs.

For a list of known issues, refer to Known Issues.

Download and Installation Instructions

  1. Before you proceed:
    • Verify that Touchstone 2024 (12.0) is properly installed and working and that 12.2 updates already released for Touchstone 12.0 are installed prior to installing 12.2.3. Prior 12.2.x fixes are not included in 12.2.3.
    • Verify there are no active jobs running in Activity Monitor.
    • DO NOT SHUT DOWN the AIR Core Version Service.
  2. Shut down all application processes including the IIS on the Application Server as well as all AIR Services mentioned below on the Analysis Management Server (HPC head node).
    • AIR Activity Status Manager Service
    • AIR Automation Agent
    • AIR Output Manager Service
    • AIR.Core.PushNotification.Service
  3. Use AIR's Download Manager/> to download and unzip the file TOUCHSTONE 12.2.3.
  4. In the Databases folder, run Setup.exe on each database (SQL) server; the InstallShield Wizard will guide you through the installation.
  5. On the Components folder, run Setup.exe on the Application Server (IIS) and on each Analysis Server (HPC compute node); the InstallShield Wizard will guide you through the installation.
  6. Reboot the Analysis servers (Compute Nodes) and the Analysis Management Server (HPC head node) and Application server (IIS).

If you have questions or need assistance, please contact your Verisk representative.