Touchstone hot fix 9.0.2

This hot fix addresses the import timeout issue for Japan geocoding as well as updates to the mapping of four Sompo codes.

This hot fix is s

For a list of all hot fixes and service packs, refer to Hot Fixes and Service Packs.

For a list of known issues, refer to Known Issues.

Download and Installation Instructions

  1. Before you proceed:
    • Verify that Touchstone 2021 (9.0) is properly installed and working.
    • Verify there are no active HPC jobs running.
    • DO NOT SHUT DOWN the AIR Core Version Service.
  2. Stop IIS services on the Application Server.
  3. Shut down AIR Services on the Analysis Management Server (Head Node).
  4. Use AIR's Download Manager/> to download and unzip the file TOUCHSTONE 9.0.2.
  5. Run the Setup.exe in the Databases folder on each Touchstone database server; the InstallShield Wizard will guide you through each installation.
  6. Run the Setup.exe in the Components folder on the Application Server (IIS),and each Analysis Server (HPC compute node); the InstallShield Wizard will guide you through each installation.
  7. Restart both IIS on the Application Server and AIR services on the Analysis Manager Server (Head Node).
  8. Reboot all servers.

If you have questions or need assistance, please contact your Verisk representative.