Touchstone hot fix 11.2

This hot fix addresses a number of issues and improves the performance of Touchstone 2023 (11.0).

Specifically this hot fix corrects:

  • Several known issues including 361, 363, 364, and 371.
  • A known issue (357) where analyses fail if compute nodes are offline and another issue where sockets are not allocated has been resolved.
  • The accuracy of accumulating results with disaggregation enabled, from the location-coverage loss perspective to the Location Summary and Contract Summary tables, has been significantly improved.
  • For analysis runs with the workers compensation and personal accident models with disaggregation enabled, the accuracy of loss numbers in the Contract > GEO > Layer table has been significantly improved.
  • For a complex policy structure with sub-limits and layers with min-max deductibles by multiple perils, the post layer and post min-max deductible gross loss for a single peril is now estimated correctly. (The layer gross loss was doubled and overaccommodated).
  • Stability issues.
Table 1. Updates to current model version numbers in this service pack
Model Model Number Current Version Updated Version Reason for Change to Version
Verisk Earthquake Model for Alaska 14 1.8.2 1.8.3 Code change required to prevent analysis failures in certain circumstances.
Verisk Typhoon Model for Japan 60 (62) 7.0.1 7.0.2 Code change required to prevent analysis failures in certain circumstances.
Table 2. Updates to previous model version numbers in this service pack
Model Model Number Current Version Updated Version Reason for Change to Version
Verisk Typhoon Model for Japan 60 (62) 6.0.2 6.0.3 Code change required to prevent analysis failures in certain circumstances.

For a list of all hot fixes and service packs, refer to Hot Fixes and Service Packs.

For a list of known issues, refer to Known Issues.

Download and Installation Instructions

  1. Before you proceed:
    • Verify that Touchstone(Re) 2023 (11.0) is properly installed and working.
    • Verify there are no active jobs running in Activity Monitor.
    • Stop IIS services on the Application Server.
    • Shut down all application processes including the IIS on the Application Server as well as all AIR Services mentioned below on the Analysis Management Server (HPC head node).
      • AIR Activity Status Manager Service
      • AIR Automation Agent
      • AIR Output Manager Service
      • AIR.Core.PushNotification.Service
    • DO NOT SHUT DOWN the AIR Core Version Service.
  2. Use AIR's Download Manager/> to download and unzip the file TOUCHSTONE 11.2.
  3. In the Databases folder, run Setup.exe on each database (SQL) server; the InstallShield Wizard will guide you through the installation.
  4. On the Components folder, run Setup.exe on:
    • each Analysis Server (HPC Compute Node)
    • the Analysis Management Server (Head Node)
    • the Application Server (IIS
    • each Application UI (Client) machine

      The InstallShield Wizard will guide you through the installation.

  5. Reboot the Application Server (IIS), the Analysis Management Server (Head Node), and the Analysis servers (Compute Nodes).

If you have questions or need assistance, please contact your Verisk representative.