Touchstone(Re) hot fix 12.2.1
This hot fix corrects a number of known issues in Touchstone Re 2024 (12.0) and Touchstone 2024 (12.2).
The known issues in question issues are:
- Touchstone Re 144, 145, 146, 147, 149, 150, 152, 153
- Touchstone 417
For a list of all hot fixes and service packs, refer to Hot Fixes and Service Packs.
For a list of known issues, refer to Known Issues.
Download and Installation Instructions
- Before you proceed:
- Verify that Touchstone(Re) 2024 (12.0) is properly installed and working.
- Clients licensing Touchstone should install the Touchstone 12.2 service pack prior to installing the Touchstone(Re) 12.2.1 Hot Fix.
- Verify there are no active jobs running in Activity Monitor.
- DO NOT SHUT DOWN the AIR Core Version Service.
- Use AIR's Download Manager/> to download and unzip the file TOUCHSTONE 12.2.1.
- In the Databases folder, run Setup.exe on each database (SQL) server; the InstallShield Wizard will guide you through the installation.
- On the Components folder, run Setup.exe on the Application Server (IIS); the InstallShield Wizard will guide you through the installation.
If you have questions or need assistance, please contact your Verisk representative.