Touchstone hot fix 12.2
This hot fix addresses several known issues with Touchstone 2024 (12.2).
The known issues in question issues are:
- Touchstone 404, 405, 406, 407, 408, 413, 416.
For a list of all hot fixes and service packs, refer to Hot Fixes and Service Packs.
For a list of known issues, refer to Known Issues.
Download and Installation Instructions
- Before you proceed:
- Verify that Touchstone 2024 (12.0) is properly installed and working.
- Verify there are no active jobs running in Activity Monitor.
- Shut down all application processes including the IIS on the Application
Server as well as all AIR Services mentioned below on the Analysis
Management Server (HPC head node).
- AIR Activity Status Manager Service
- AIR Automation Agent
- AIR Output Manager Service
- AIR.Core.PushNotification.Service
- DO NOT SHUT DOWN the AIR Core Version Service.
- Use AIR's Download Manager/> to download and unzip the file TOUCHSTONE 12.2.
- In the Databases folder, run Setup.exe on each database (SQL) server; the InstallShield Wizard will guide you through the installation.
- On the Components folder, run Setup.exe on:
- On the Analysis Management Server (HPC head mode)
- On each Analysis Server (HPC compute node)
- On the Application Server (IIS)
- On each Client (UI) installation
The InstallShield Wizard will guide you through the installation.
- Reboot the Application Server (IIS), the Analysis Management Server (Head Node), and the Analysis servers (Compute Nodes).
If you have questions or need assistance, please contact your Verisk representative.